Frequently Asked Questions 常见问题

PRODUCTS & CHOCOLATE

What is bean-to-bar chocolate?

Bean-to-bar means the maker controls every step from raw cacao beans to the finished bar: sourcing, roasting, grinding, conching and tempering. VIVE Chocolate has done this in its own Malaysian factory since 2015.

Where can I buy Malaysian bean-to-bar dark chocolate online?

You can buy VIVE Chocolate online at vivechoc.com, with currency options for MYR, SGD, USD and TWD. Our bars are also sold at AEON, Isetan and selected stores.

Does VIVE chocolate contain vegetable oil?

No. Our bars are made with real cocoa butter and contain no vegetable oil.

Do you have keto or no-added-sugar dark chocolate?

Yes. Our 80% Keto bar is sweetened with monk fruit, and our 100% bean drops have no sugar added.

What is the difference between 70%, 80% and 85% dark chocolate?

The percentage is the share of cacao ingredients (cacao mass and cocoa butter) in the bar. A higher percentage means more intense, less sweet chocolate. 70% is a balanced starting point, 80% is bolder and lower in sugar, and 85% to 100% is the most intense.

What is mushroom chocolate?

Our functional mushroom chocolates blend 80% dark chocolate with mushrooms: ShroomGuard, SmartFuel (Lion's Mane and Cordyceps) and ImmunoLux (Tiger Milk Mushroom and Reishi). These are food products and are not intended to diagnose, treat or cure any condition.

What is cacao husk tea?

Cacao husk tea is a herbal tea made from the shell that surrounds the cacao bean. It tastes mildly chocolatey and can be brewed hot or iced.

How much is shipping, and is there free delivery?

We deliver within Malaysia through EasyParcel. The standard delivery charge is calculated at checkout by EasyParcel based on the courier you choose, the parcel weight and your address. Delivery is free for orders above RM 100 within Malaysia.

Do you offer corporate gifts or wholesale?

Yes. See our Corporate Gifts and Wholesale pages, or WhatsApp us at +60 13-488 4191.

How should I store dark chocolate?

Store in a cool, dry place away from direct sunlight. In hot weather, keep it in the fridge and let it come to room temperature before eating.

SHIPPING 送货

Where do you deliver? 送货范围？

We deliver across Malaysia (Peninsular, Sabah and Sarawak) through EasyParcel. At checkout you can choose the courier service you prefer. For international orders, please contact us first.
我们通过 EasyParcel 送货至马来西亚各地（半岛、沙巴、砂拉越）。结账时您可自行选择喜欢的快递服务。国际订单请先与我们联系。

What are your delivery charges? 运费如何计算？

The delivery fee is calculated at checkout based on the courier you choose, the parcel weight and your address. Free delivery on orders over RM100.
运费在结账时根据您选择的快递、包裹重量及地址计算。订单满 RM100 免运费。

How long will it take for my parcel to arrive? 多久会收到？

Once payment has cleared, we will arrange for delivery. Peninsular Malaysia usually takes 1 to 3 working days, and Sabah/Sarawak may take 3 to 7 days longer. Actual times depend on the courier you choose, and we are not liable for courier delays.
付款确认后我们会安排发货。半岛马来西亚通常需 1 至 3 个工作日，沙巴/砂拉越可能多需 3 至 7 天。实际时间视所选快递而定，我们无法为快递延误负责。

Can I opt for self pick-up? 可以自取吗？

Currently, we do not offer self pick-up.
目前暂不提供自取服务。

Will I be charged customs taxes? 会被征收关税吗？

For international parcels, all taxes, duties and customs fees are the responsibility of the recipient. They vary by country, so we cannot advise the cost or reimburse it.
国际包裹的税款、关税及清关费用由收件人承担，各国不同，我们无法预估或补偿。

EXCHANGE / REFUND 换货 / 退款

I received a damaged or faulty item. What should I do? 收到损坏或有问题的产品怎么办？

We are sorry about that! Please email snm@grusonn.com within 7 days of delivery with your order number and clear photos, and we will arrange a replacement or refund.
非常抱歉！请在收货后 7 天内电邮 snm@grusonn.com，附上订单编号和清晰照片，我们会安排换货或退款。

Can I return a sale or discounted item? 特价品可以退换吗？

Sale and discounted items are not eligible for change-of-mind returns. If an item arrives damaged or faulty, it is still covered.
特价及折扣产品不接受因个人原因的退换；若收到损坏或有问题的产品，仍受保障。

What if my item is no longer available? 订购的产品缺货怎么办？

We may cancel an order if a product is unavailable or discontinued. We will notify you and refund you.
若产品缺货或已停售，我们可能取消订单，并会通知您及退款。

I would like a refund! 我想退款

Refunds are for damaged, faulty or unavailable items, and are normally made by bank transfer after we contact you. Please see our Refund & Return Policy 退款及退货政策 for details.
退款适用于损坏、有问题或缺货的产品，通常在我们联系您后以银行转账方式退还。详情请见退款及退货政策。

Don't see your question? Email us at snm@grusonn.com, WhatsApp +60 13-488 4191, or use our contact form.
找不到答案？欢迎电邮 snm@grusonn.com、WhatsApp +60 13-488 4191，或使用联系表格。